Chain of support services
The Support Services Ecosystems
Customer Support service chain management: is the process of managing and facilitating the interconnecting customer service activities flow, through a supply chain collaborative process. The process can flow through the chain of Service provider-service media-service buyers again same process has a viz-a-viz process such- service buyer- media- service provider. media is always refer to support systems, such a support raise through an email, a phone call, a messanger message or through a support ticketing system.
An ecosystem process can be a such example of a vertical -horizontal flow of water stream, this can flow from up to down, back to front. Provider – to customer, customer to provider, sometimes it can be delivered from a third party provider, from a dropship, from a manufacturer through proper supply chain management process, adherering the process of service flow.
Support Service Supply Chain-
The proper support service flow create the customer satisfaction and business sustainability.
How Support service ecosystems work-
Better understanding the support service ecosystem:
Influence- The people into the service flow
Audience/Customers- Recognising the actual customer/audience to buy a service
Demographic facts- Recognising the actual target market segement- Age, Gender, culture, community
Place- Where they meet and from where customers come
Price- Creating demand for the proper cost of a service
Supplier product/service offering
Ways of reaching for a support service:
There are many ways a customer can easily reach for a support service
Support ticket raising
You can choose either any ofthe contact media